Frequently Asked Questions

Starting using a new product or service might be a bit confusing and we’re happy to assist our customers when they make their first steps with WeValet. Below you can find the answers to the most frequently asked questions we’re getting from our first customers in India. Hope you’ll find them useful.

• How to start using WeValet

Install the app either from App Store or Play Store and register. Enter your Name and Mobile number including car details such as car make and model, registration number, color.

• How can I check places having WeValet facility?

In order to check places offering WeValet facility follow the next steps:

1. When open the app type the desired place in the search bar on top.
2. You can type either the exact place name or state/city name and app will show the places offering WeValet service.

• What is the benefit of intimating business place about my arrival?

After notifying the business about your anticipated arrival date and time, the business manager can assess whether there are any events or activities scheduled that might result in higher-than-normal crowds. This will enable you to adjust your travel plans accordingly and avoid any inconvenience caused by the increased rush.

• What is the benefit of installing app before reaching the business place?

Upon your arrival at the business venue, the valet will use the app to locate your vehicle registration number. If you are already a registered member, you will have the capability to receive notifications through the app, including updates on your car’s parking status, its estimated arrival, and any waiting times associated with your vehicle.

• What is the significance of Active Valet tab in the app?

Once the valet has successfully parked your car, the active valet feature will be activated, allowing you to access information regarding your vehicle. This information will include the arrival time, photographs of your car upon arrival, and the anticipated wait time for retrieving your car at the main gate.

• How can I request my car without stepping out?

In order to request your car while sitting inside the business place follow the next steps:

1. When open the app, click on Active Valet service.
2. Based on current wait time, you can click on “Request Car” button, which will send a notification to the Valet.
3. After your request is accepted, the app will display the elapsed time for your vehicle to arrive at the gate.

• Can I cancel my request after requesting car?

Yes, you can click on “Cancel Request” in Active Valet to cancel the request.

• Can my family members or friends use the WeValet service using my account?

Absolutely, your WeValet service is open to your family members and friends. To enable them to use it, simply include them as members in your account by selecting the ‘Add Member’ option within your profile section. Following this, your family members or friends should proceed to install the app on their mobile devices.

• Is there any Refund Policy if I don’t want to use my account after taking the membership ?

If you have purchased a membership but have not utilized any of its benefits, a full refund will be issued within 10 days of purchase. However, if you have availed of the Valet service using your membership, we regret to inform you that refunds will not be possible.